Your Satisfaction Guaranteed
Guarantee and Return Policy
 Advantage Brand Cartridges Guarantee
-Satisfaction Guaranteed!
Advantage Brand
remanufactured toner cartridges, check stock, envelopes, font
hardware/software, ink jet refills and New Modified MICR cartridges are
guaranteed to be free from damage and/ or defects. Our policy is simple.
Within one year from the time of purchase, our customers can return a
damaged or defective cartridge. After examination, if the cartridge is
defective or damaged, Advantage will replace the cartridge free of charge or
simply refund the original purchase price—it’s the customer’s choice. In
the event we determine that the cartridge is empty or otherwise defective,
no credit will be applied. If we did something wrong, we’ll make it
right—that’s the Advantage Guarantee!
OEM Cartridges (HP, Lexmark, Brother, etc) Guarantee
All Non-Advantage Brand products (OEM Brand Toner/Ink/Drums) are guaranteed to be free of defects, damage and poor workmanship for 90 days from day of purchase. After 90 days you may still be able to return the products for replacement with the original manufacturer. Most manufacturers guarantee their products for one year.
Returning Unused Merchandise
If you wish to return unused merchandise, you may do so for up to 1 year from purchase date for Advantage Brand items and 90 days for all OEM products. The customer assumes the cost of shipping the merchandise back to Advantage and must insure their product against damage/loss. Customer's will be assessed a 15% restocking fee after our evaluation team determines the product is still in re-sellable condition. If the product comes back and it is not in resellable condition, no credit will be issued. Anything over 1 year old will not be credited. If a return item is lost or damaged in shipping, the customer must file a claim with their preferred shipper and no credit will be issued by Advantage.
Advantage Laser Products is committed to providing our customers with a quality product, but more importantly...the best possible service. Please let us know how we can improve or for explanations on our return policy! sales@advlaser.com
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