 Our
Guarantee
Advantage Laser Products guarantees its Advantage
Brand Products to be free from damage, defects or poor workmanship for 1 year
from date of purchase. Advantage Brand Products include Remanufactured Toner,
Check Stock, Envelopes, Font Hardware/Software, Ink Jet Refills and New Modified
MICR Toner. We will replace the item or refund the purchase price, it is the
customer's choice. Our experienced technicians are well equipped to diagnose
damage or defects, if they are unable to duplicate or discover a problem, the
customer assumes the cost of the replacement or original shipment if no
replacement was ordered.
**All Non-Advantage Brand products (OEM Brand
Toner/Ink/Drums) are guaranteed to be free of defects, damage and poor
workmanship for 90 days from day of purchase.
If you wish to return unused merchandise, you may do
so for up to 1 year from purchase date for Advantage Brand items and 90 days for
all OEM products. The customer assumes the cost of shipping the merchandise
back to Advantage and must insure their product against damage/loss. Customer's
will be assessed a 15% restocking fee after our evaluation team determines the
product is still in re-sellable condition. If the product comes back and it is
not in resellable condition, no credit will be issued. Anything over 1 year old
will not be credited. If a return item is lost or damaged in shipping, the
customer must file a claim with their preferred shipper and no credit will be
issued by Advantage.
Advantage Laser Products is committed to providing
our customers with a quality product, but more importantly...the best possible
service. Please let us know how we can improve or for explanations on our
return policy! sales@advlaser.com
Printer Return Policy
Please double check that the features you want are
found on the printer you have selected. Check for PC vs MAC connectivity, color
printing functions, speed, etc.
To get a full refund or credit*, less shipping charges, you must call customer
service to get an RMA number within 30 days** of the invoice date, all
packaging, toner or ink cartridges, software, and cables must be included. If
any original parts, accessories, supplies, or packaging are missing, your refund
or credit will subjected to a 15% restocking fee. Shipping charges will not be
credited for any reason.
*No refund or credit will be given if the printer is damaged during shipping
back to Advantage Laser Products. For this reason we highly recommend that you
insure the printer when returning.
**After 30 days a printer may be returned but a 15% restocking fee will be
charged regardless of missing parts. 10% additional restocking fee will be
charged if there is missing parts or packaging. After 60 days, no return will be
accepted on printers.
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